Hard flows, made simple and measured.
Tom Chan, Senior Product Designer at Buy&Ship.5+ years in logistics, insurance and fintech, including FWD.
Selected Work
Auto-Fill Parcel Details
A URL-first flow that auto-fills parcel details from a product link.
Made for
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Insurance Claim Tracker
Rebuilt the claim tracker: support inquiries ↓20%, incomplete submissions ↓8%.
Made for
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Policy Value Withdrawal
Rebuilt policy value withdrawal as a five-step eWallet flow: see what is available, split it between premiums and a payout.
Made for
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IPP: Intellectual Property Portal
Benchmarked five IP sites and ran 31 interviews, then rebuilt the AsiaIPEX homepage around what the industry asked for.
Made for
View case study →
View case study →
Insurance Claim Tracker
Rebuilt the claim tracker: support inquiries ↓20%, incomplete submissions ↓8%.
Made for
View case study →
Policy Value Withdrawal
Rebuilt policy value withdrawal as a five-step eWallet flow: see what is available, split it between premiums and a payout.
Made for
View case study →
IPP: Intellectual Property Portal
Benchmarked five IP sites and ran 31 interviews, then rebuilt the AsiaIPEX homepage around what the industry asked for.
Made for
View case study →